Introduction
Staffd AI Agency ("Staffd", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website staffd.world or use our AI staff solutions.
Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Name, email address, phone number, business name, and other contact information you provide when filling out forms or contacting us.
- Business Data: Information about your business operations that you share with us during onboarding to configure your AI staff.
- Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and time spent on pages.
- Communication Data: Records of calls, chats, and emails handled by your AI staff on your behalf.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI staff solutions
- Configure and train your AI staff to your business specifications
- Improve and personalise your experience
- Communicate with you about your account and our services
- Process transactions and send related information
- Monitor and analyse usage and trends to improve our services
- Comply with legal obligations
Data Storage and Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers and we use encryption for data in transit.
Third-Party Services
We may use third-party service providers to help us operate our business and deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a supervisory authority
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Communication records handled by your AI staff are retained according to your service agreement.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@staffd.world
Phone: 1300 STAFFD